Part of a national tax-preparation chain founded in 1955, the H&R Block office at 610 University Avenue in Hillcrest's 92103 handles walk-in federal and state returns alongside video and drop-off options. Returns that exceed the complexity of a W-2 and standard deduction — multi-state partnerships or S-corps with depreciation schedules that have drifted from the books — are referred to full-service CPA work at West Rhode & Roberts for ongoing advisory relationships. Individual preparers work from the chain's proprietary preparation software with built-in error checks and standardized interview scripts shared across every franchise location. When a client walks in holding a prior-year CP2000 notice, a wage garnishment letter, or audit correspondence the retail workflow isn't designed to defend, the office routes the case to IRS-authorized representation at JoAnn Glatthaar, Enrolled Agent. The most involved returns the office itself prepares include Schedule E rental filings with cost-segregation depreciation, cryptocurrency Form 8949 reconciliations across multiple exchanges, and late-filed returns requiring reconstruction of prior-year basis.