211 San Diego in downtown San Diego operates a countywide information-and-referral hub that connects callers to more than 6,000 community, health, and disaster-response services by dialing 2-1-1. The nonprofit maintains a searchable resource database and a Community Information Exchange that links healthcare providers, social workers, and government agencies to shared client records—the same referral infrastructure that Community Action Partnership taps when routing low-income households to benefits enrollment and emergency assistance. In partnership with Mental Health Systems, 211 San Diego operates the Courage to Call hotline, staffed by veterans and family members providing peer advocacy to active-duty military personnel, reservists, guard members, and their families. The MY211 app gives users the ability to create and manage personal profiles that track service connections over time, putting resource navigation in the hands of the people seeking help—a self-service model that complements the in-person reference desk at San Diego Central Library for residents who need face-to-face guidance. The most operationally intensive periods are regional disaster activations, when 211 serves as the county's primary public information line for evacuation routes, shelter locations, and Public Safety Power Shutoff notifications.